# Support Tickets

Shared inbox for support tickets, email integration, SLA tracking, and AI reply drafting.

[← TotalCtrl Help Center](https://help.totalctrl.app/en-US/)

## Articles

- [Follow-up satisfaction surveys (CSAT / NPS)](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/articles/support-followup-surveys)
- [AI Replies: draft or auto-answer support tickets](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/articles/support-ai-replies)
- [Support Tickets overview](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/articles/support-overview-1)
- [Work a ticket](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/articles/work-a-ticket)
- [Setting Up Your Mailbox](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/articles/setting-up-your-mailbox)
- [AI Trend Reports](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/articles/ai-trend-reports)
- [Managing Tickets](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/articles/managing-tickets)
- [Support Overview](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/articles/support-overview)