# Zoom troubleshooting

**Category:** [Zoom for Meeting Calendar](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/zoom-meeting-calendar)
**Updated:** 2026-10-04

## Zoom is not offered on the settings page

Your administrator has not added Zoom credentials, or has switched the provider off. Ask them to check **SuperAdmin → OAuth Providers → Meeting & Calendar**.
## Bookings have no Zoom link

Check the event type's location is **Video call** with **Zoom** selected, and that the Zoom connection still shows as connected. If you changed your Zoom password or revoked the app, reconnect it.
## A rescheduled booking still shows the old time in Zoom

This happens when the update permission was not granted — for example if the app was connected before that permission was added. Disconnect Zoom and connect it again to approve the current set.
## A cancelled booking's meeting is still on my Zoom account

Either Zoom was unreachable at the moment of cancellation, or the connection was removed before the booking was cancelled. Delete the meeting in Zoom directly — TotalCtrl will not recreate it.
## I connected the wrong Zoom account

Disconnect, sign out of Zoom in your browser, then connect again and sign in with the account you want. The email shown beside the connection tells you which one is attached.

---

## Related Articles

- [Connect Zoom to Meeting Calendar](https://help.totalctrl.app/en-US/articles/zoom-calendar-connect)
- [What TotalCtrl asks for and what it stores](https://help.totalctrl.app/en-US/articles/zoom-calendar-permissions)
- [What happens when a booking is made, moved or cancelled](https://help.totalctrl.app/en-US/articles/zoom-calendar-lifecycle)

---
[← Back to TotalCtrl Help Center](https://help.totalctrl.app/en-US/)