# View and analyze results

**Category:** [Surveys](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/surveys-1)
**Updated:** 2026-08-19

## The Results page

Open a survey and go to **Results** to see how responses break down. Each question is summarized in the way that fits its type:

- **Choice questions** show counts and percentages per option.
- **Rating and NPS questions** show the distribution across the scale. NPS questions also display a calculated NPS score (promoters minus detractors).
- **Yes/no questions** show the yes and no split.
- **Text questions** list the individual written answers.

## Individual responses

Below the charts you can browse individual responses. Use the search box to find a respondent by name or email, and filter by source (link, email, widget, or embed) or by date range. Results are paginated for large datasets.
## NPS trend

If your survey has an NPS question, you can view a weekly NPS trend covering the last 12 weeks, grouped by calendar week.
## AI analysis

For open-ended (text) questions, run the **AI summary**. It identifies recurring themes with example quotes, gives an overall sentiment read, and suggests concrete recommendations. You need at least one text answer for this to run.
## Automatic follow-up

Low ratings (2 or below) automatically create a high-priority Support ticket, and respondents who leave an email are linked to your CRM contacts.

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## Related Articles

- [Automate sending with Autopilot](https://help.totalctrl.app/en-US/articles/automate-sending-with-autopilot)
- [Analysing Survey Results](https://help.totalctrl.app/en-US/articles/analysing-survey-results)
- [Create a survey](https://help.totalctrl.app/en-US/articles/create-a-survey)
- [Automating Surveys with Autopilot](https://help.totalctrl.app/en-US/articles/automating-surveys-with-autopilot)
- [Surveys overview](https://help.totalctrl.app/en-US/articles/surveys-overview-1)

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