# Surveys overview

**Category:** [Surveys](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/surveys-1)
**Updated:** 2026-08-19

## What Surveys does

Surveys lets your team build feedback forms, share them, and review results in one place. Open the app from your account to see every survey you've created, newest first. Each survey moves through three stages: **draft** while you build it, **active** once published and accepting responses, and **closed** when you stop collecting.
## The main pages

- **Surveys list** — all surveys for your account with their current status.
- **Builder** — add, edit, reorder, and delete questions.
- **Settings (Edit)** — title, description, thank-you message, and response options.
- **Distribute** — get the public link, embed code, and set up Autopilot.
- **Results** — charts, individual responses, and AI analysis.

## Question types

You can mix single choice, multiple choice, short text, long text, rating (1–5), NPS (0–10), yes/no, and dropdown questions in a single survey.
## How it connects to other apps

When a respondent leaves an email, Surveys links them to your **CRM** directory and logs the completed survey as an activity. A rating of 2 or below automatically opens a high-severity **Support** ticket so low-satisfaction feedback never slips through.
## Getting started

Start with [Create a survey](create-a-survey), then move on to [Publish and distribute a survey](publish-and-distribute-a-survey) and [View and analyze results](view-and-analyze-results).

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## Related Articles

- [Automate sending with Autopilot](https://help.totalctrl.app/en-US/articles/automate-sending-with-autopilot)
- [Analysing Survey Results](https://help.totalctrl.app/en-US/articles/analysing-survey-results)
- [Create a survey](https://help.totalctrl.app/en-US/articles/create-a-survey)
- [Automating Surveys with Autopilot](https://help.totalctrl.app/en-US/articles/automating-surveys-with-autopilot)
- [Publish and distribute a survey](https://help.totalctrl.app/en-US/articles/publish-and-distribute-a-survey)

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