# Submitting and managing requests (including attachments)

**Category:** [Product Requests](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/product-requests-1)
**Updated:** 2026-08-19

## Submitting a request

Anyone with access to a board's public page can submit a request using the form your default template defines. If the template includes an **Attachments** field, submitters can attach screenshots, documents, or other files. Attachments appear on the request detail page and can be downloaded by your team.
## Managing requests

From the admin board you can update a request's **status**, **priority**, add a **product response** and **ETA**, post internal notes, and ask **follow-up questions**. When you change a request's status, the original submitter is notified by email if their address matches a workspace user.
### Voting and comments

Votes help you prioritize. Depending on board settings, visitors can upvote (and optionally downvote) and leave comments, which your team can reply to.

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## Related Articles

- [Integrations: API, webhooks, and automation](https://help.totalctrl.app/en-US/articles/product-requests-integrations)
- [Product Requests overview](https://help.totalctrl.app/en-US/articles/product-requests-overview-1)
- [Custom Fields and Request Templates](https://help.totalctrl.app/en-US/articles/custom-fields-and-request-templates)

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