# Setting Up Your Mailbox

**Category:** [Support Tickets](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/support)
**Updated:** 2026-08-19

## Creating a mailbox

  
- Go to **Support → Settings → Mailboxes → New mailbox**.
  
- Enter the display email address and from name.
  
- Copy the **inbound webhook URL** and configure your email provider to forward incoming emails to this URL.

## Auto-reply

Enable an auto-reply to acknowledge new tickets immediately. Set a custom subject and body under **Mailbox → Auto-reply**.

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## Related Articles

- [Support Tickets overview](https://help.totalctrl.app/en-US/articles/support-overview-1)
- [Support Overview](https://help.totalctrl.app/en-US/articles/support-overview)
- [Follow-up satisfaction surveys (CSAT / NPS)](https://help.totalctrl.app/en-US/articles/support-followup-surveys)
- [Work a ticket](https://help.totalctrl.app/en-US/articles/work-a-ticket)
- [AI Replies: draft or auto-answer support tickets](https://help.totalctrl.app/en-US/articles/support-ai-replies)

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