# Automate with triggers & workflows

**Category:** [Session Replay](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/session-replay)
**Updated:** 2026-10-04

## Orchestration triggers

Session Replay exposes two triggers in the Orchestration workflow builder:

- **Session Replay: Issue Detected** — fires when the Frustration Watcher opens an investigation. Payload includes the signal, headline, confidence, cohort size, and a link to the investigation.
- **Session Replay: High-Struggle Session** — fires when a single session ends with a high struggle score.

## Example automations

- On *Issue Detected* → create an Issue in Issue Tracker and post the headline to Slack.
- On *High-Struggle Session* for a known customer → add a note to their CRM/CSM account with a link to the recording.

Session-replay sessions are also matched to CRM contacts automatically, so downstream steps can reference the customer.

---

## Related Articles

- [Getting started: install the recorder](https://help.totalctrl.app/en-US/articles/session-replay-getting-started)
- [Privacy, masking, and GDPR controls](https://help.totalctrl.app/en-US/articles/privacy-and-gdpr)
- [Install the recording SDK](https://help.totalctrl.app/en-US/articles/install-the-sdk)
- [Restrict recording to your sites with Allowed origins](https://help.totalctrl.app/en-US/articles/session-replay-allowed-origins)
- [Find and replay a session](https://help.totalctrl.app/en-US/articles/replay-a-session)

---
[← Back to TotalCtrl Help Center](https://help.totalctrl.app/en-US/)