# Troubleshooting

**Category:** [RFP Responses](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/rfp-responses)
**Updated:** 2026-10-04

## Common questions

### Drafting flagged everything as "Needs input"

Almost always there are no indexed knowledge sources yet, or they are still being read. Check **Answering → Knowledge sources** — a source must show **Indexed** before answers can be written from it. With no sources at all, drafting can only reuse library entries.
### The questions extracted look wrong

The column mapping was probably not what the sheet actually uses. Open the document from the response page, choose **Review columns**, correct the mapping, and extract again.
### My export lost the buyer's formatting

The response is in template mode. That is expected if the source was a PDF — a PDF cannot be written back into. The mode is shown next to the export button.
### An answer did not appear in the exported file

The export report names anything it could not place. The usual cause is a question added by hand or over the API, which has no recorded position in the original document. Answer it in the buyer's file directly, or export the branded template, which includes every question.
### Sign-off will not proceed

Some questions are not approved. Either approve them or give a reason for signing off early — the reason is stored on the response and in the audit log.
### Someone did not get their assignment notification

Notifications are sent when the assignee *changes*. Re-saving the same assignment does not send another. Check the bell in the top bar and per-user notification preferences.

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## Related Articles

- [Limits, plans, and boosters](https://help.totalctrl.app/en-US/articles/rfp-limits)
- [Exporting your answers](https://help.totalctrl.app/en-US/articles/rfp-export)
- [Reviewing, approving, and signing off](https://help.totalctrl.app/en-US/articles/rfp-signoff)
- [Where answers come from](https://help.totalctrl.app/en-US/articles/rfp-drafting)
- [Importing answers from past questionnaires](https://help.totalctrl.app/en-US/articles/rfp-import-past)

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