# Knowledge sources

**Category:** [RFP Responses](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/rfp-responses)
**Updated:** 2026-10-04

## What answers are written from

Under **Answering → Knowledge sources** you add the material the app draws on. It is shared across every pursuit in the workspace, which is the point — what you add for one questionnaire answers the next one too.
### Source types

- **File upload** — a policy PDF, a security whitepaper, a Word document.
- **Website / URL** — a public page such as your trust or security page.
- **Written note** — paste text directly. Good for facts that live in someone's head.
- **Help Center** — index a Help Center you already maintain.
- **API Hub project** — for technical questionnaires.

### Indexing takes a moment

A new source shows *Reading…* while it is processed and **Indexed** when it is ready. Drafting can only use a source once it is indexed — a source still being read is not ignored silently, its status is on the page.

Support tickets are deliberately not a source type here. A ticket queue is a record of things going wrong, and mining it for sales answers is how a buyer ends up reading about an outage.

---

## Related Articles

- [Limits, plans, and boosters](https://help.totalctrl.app/en-US/articles/rfp-limits)
- [Exporting your answers](https://help.totalctrl.app/en-US/articles/rfp-export)
- [Reviewing, approving, and signing off](https://help.totalctrl.app/en-US/articles/rfp-signoff)
- [Where answers come from](https://help.totalctrl.app/en-US/articles/rfp-drafting)
- [Importing answers from past questionnaires](https://help.totalctrl.app/en-US/articles/rfp-import-past)

---
[← Back to TotalCtrl Help Center](https://help.totalctrl.app/en-US/)