# Product Requests overview

**Category:** [Product Requests](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/product-requests-1)
**Updated:** 2026-08-19

## What is Product Requests?

Product Requests is where you collect feature ideas and problems from customers and your team, let people vote, and respond publicly. Each **board** has its own requests, branding, access rules, and (optionally) a custom domain.
### Key concepts

- **Board** — a collection of requests with its own settings. You can run a public community board, a registration-gated board, or an SSO-only board.
- **Request** — a single feature idea or problem. Requests have a status (New, Reviewing, Planned, etc.), severity, votes, comments, and follow-up questions.
- **Custom Fields** and **Request Templates** — control exactly which fields appear on the submit form (see the dedicated articles).

### The left navigation

Inside a board you'll see **Requests**, **Custom Fields**, **Request Templates**, and **Settings**. Custom Fields and Request Templates each have their own page; the board's default template is chosen in Settings.

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## Related Articles

- [Integrations: API, webhooks, and automation](https://help.totalctrl.app/en-US/articles/product-requests-integrations)
- [Submitting and managing requests (including attachments)](https://help.totalctrl.app/en-US/articles/submitting-and-managing-requests)
- [Custom Fields and Request Templates](https://help.totalctrl.app/en-US/articles/custom-fields-and-request-templates)

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