# Private per-account portals (Account mode)

**Category:** [Product Requests](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/product-requests)
**Updated:** 2026-08-19

## Two board modes

In a board's **Settings → Board Mode** you choose how the board works:

- **Community** — one shared public board. Everyone sees, submits, and votes on all requests.
- **Account portal** — a private, per-customer portal. Each customer account sees only its own requests, never another customer's.

## How visitors get into an Account portal

Account mode verifies who a visitor is before showing anything:

- **Magic link** — a visitor enters their email and receives a secure sign-in link.
- **Signed-in workspace users** are admitted automatically when their email maps to an account.

A verified email is matched to a customer account in two ways: an exact **CRM contact** match, or the email's domain matching the **Allowed email domains** set on that company's CRM record. Emails that match no account are politely turned away — it's a private portal for existing customers.
## Anchored on your CRM

Accounts are anchored on the CRM **Company** (the company of record), so requests are scoped by company; a linked CSM account is recognised through it. Set a company's **Allowed email domains** on its record in the CRM app to let everyone at that domain into their portal.

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## Related Articles

- [Add custom fields to a board](https://help.totalctrl.app/en-US/articles/add-custom-fields-to-a-board)
- [Create a board](https://help.totalctrl.app/en-US/articles/create-a-board)
- [Connect a custom domain](https://help.totalctrl.app/en-US/articles/connect-a-custom-domain-1)
- [Configure board settings and branding](https://help.totalctrl.app/en-US/articles/configure-board-settings-and-branding)
- [Manage and respond to requests](https://help.totalctrl.app/en-US/articles/manage-and-respond-to-requests)

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