# Measure performance

**Category:** [Platform Messaging](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/product-tours)
**Updated:** 2026-08-19

## Analytics

Open a flow's **Analytics** to see how it's performing:

- **Times shown** — how often the flow started.
- **Completed** and **completion rate**.
- **Step funnel** — views per step, so you can see where users drop off and tighten the weak steps.

### Trigger downstream actions

When a flow is published or completed, Platform Messaging fires a webhook — so you can react to in-product engagement elsewhere in TotalCtrl (for example, create a CRM task or a Customer Success signal when a user finishes onboarding).

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## Related Articles

- [Build a tour](https://help.totalctrl.app/en-US/articles/build-a-tour)
- [Targeting, triggers, and frequency](https://help.totalctrl.app/en-US/articles/targeting-triggers-frequency)
- [Onboarding checklists](https://help.totalctrl.app/en-US/articles/onboarding-checklists)
- [Install the SDK](https://help.totalctrl.app/en-US/articles/install-the-sdk-1)
- [Draft a flow with AI](https://help.totalctrl.app/en-US/articles/draft-a-flow-with-ai)

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