# Managing Agent Conversations

**Category:** [AI Chat Agent](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/agent)
**Updated:** 2026-10-04

## Conversation inbox

Go to **Support → Agent Inbox** to see all conversations filtered by: Active, Resolved, or Escalated.

## Live handoff

From an escalated conversation, a support agent can take over the chat directly in the **Handoff Inbox**, allowing seamless transition from bot to human without the visitor starting a new channel.

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## Related Articles

- [Reading your agent analytics](https://help.totalctrl.app/en-US/articles/agent-analytics)
- [AI Support Agent overview](https://help.totalctrl.app/en-US/articles/ai-support-agent-overview-1)
- [Configuring Your Agent](https://help.totalctrl.app/en-US/articles/configuring-your-agent)
- [Test your agent before launch](https://help.totalctrl.app/en-US/articles/test-your-agent-before-launch)
- [Conversations and the Handoff Inbox](https://help.totalctrl.app/en-US/articles/agent-conversations-inbox)

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