# Manage and respond to requests

**Category:** [Product Requests](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/product-requests)
**Updated:** 2026-08-19

## The request list

Open a board to see all of its requests. You can **filter** by status or severity, **search** across titles and problem statements, and **sort** by score (votes weighted by severity), newest, or vote count. A count for each status is shown so you can see your pipeline at a glance.
## Updating a request

Click into any request to open its detail page, then update it. You can set:

- **Status** — move it through `New`, `Under Review`, `Planned`, `In Progress`, `Shipped`, `Declined`, or `Deferred`.
- **Priority** — an internal 1–5 ranking.
- **Product response** — a public reply from your team, shown on the board.
- **ETA** — a free-text estimate such as *Q3 2025*.
- **Internal notes** — private notes only your team sees.
- **Tags** — comma-separated labels.
- **Public visibility** — toggle whether the request appears on the public board.

Saving a status change fires a `pr.request.status_changed` webhook event, so downstream integrations can react.
## Asking the customer a follow-up

From the request detail page you can send a **follow-up question** to the submitter to clarify their need. The question is recorded against the request and the customer can answer it.
## Related

To shape what data you collect upfront, see [Add custom fields to a board](add-custom-fields-to-a-board).

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## Related Articles

- [Create a board](https://help.totalctrl.app/en-US/articles/create-a-board)
- [Connect a custom domain](https://help.totalctrl.app/en-US/articles/connect-a-custom-domain-1)
- [Add custom fields to a board](https://help.totalctrl.app/en-US/articles/add-custom-fields-to-a-board)
- [Configure board settings and branding](https://help.totalctrl.app/en-US/articles/configure-board-settings-and-branding)
- [Private per-account portals (Account mode)](https://help.totalctrl.app/en-US/articles/pr-account-mode)

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