# What are Journeys?

**Category:** [CRM](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/crm-1)
**Updated:** 2026-08-19

## Journeys

A **Journey** is an automated sequence of emails a contact receives over time. Use them for the classic lifecycle moments:

- **Welcome** — greet a contact as soon as they sign up.
- **Drip** — send a series of onboarding or nurture emails on a schedule (day 0, day 2, day 5…).
- **Win-back** — re-engage contacts who haven't been active for a while.

Find them under **CRM → Marketing Hub → Journeys**. Each journey has an *enrollment trigger* (who enters, and when) and an ordered list of *email steps* (what they receive, and after how long).
### Statuses

A journey is **Draft** while you build it, **Active** once you turn it on (only active journeys enroll contacts and send), **Paused** to stop sending without losing progress, and **Archived** when retired.

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## Related Articles

- [CRM Overview](https://help.totalctrl.app/en-US/articles/crm-overview)
- [CRM overview](https://help.totalctrl.app/en-US/articles/crm-overview-1)
- [Work pipelines and deals](https://help.totalctrl.app/en-US/articles/crm-pipelines-and-deals)
- [Running Email Campaigns](https://help.totalctrl.app/en-US/articles/running-email-campaigns)
- [Journeys API: integration guide (with code)](https://help.totalctrl.app/en-US/articles/journeys-api-integration)

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