# Customize workflows and fields

**Category:** [Issue Tracker](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/issues)
**Updated:** 2026-08-19

## Workflows and statuses

A **workflow** defines the statuses issues move through, and each project uses one workflow. Your account starts with a default workflow (Backlog, Todo, In Progress, In Review, Done, Cancelled). Open **Workflows** to create your own.

Within a workflow you can add, edit, reorder, and delete **statuses**. Each status has a **category** (backlog, unstarted, started, completed, cancelled, or triage), a color, and a **terminal** flag. Marking a status terminal means moving an issue into it records the issue as resolved. The default workflow cannot be deleted.
## Labels

Labels are tenant-wide tags you can apply across projects. Manage them from **Labels**: create a label with a name and color, then attach it to issues for filtering and grouping.
## Custom fields

Add your own fields to issues from **Custom fields**. Choose a **field type** (such as short text, long text, or dropdown — provide options for dropdowns), an optional tooltip, and whether it is required. Set the **scope** to **global** (every project) or **projects** (only the projects you select). You can enable, disable, or delete fields at any time; disabling hides a field without removing existing values.

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## Related Articles

- [Create a project](https://help.totalctrl.app/en-US/articles/create-a-project-1)
- [Create and manage issues](https://help.totalctrl.app/en-US/articles/create-and-manage-issues)
- [Connect GitHub, GitLab, and Slack](https://help.totalctrl.app/en-US/articles/connect-github-gitlab-and-slack)
- [Issues Overview](https://help.totalctrl.app/en-US/articles/issues-overview)
- [Creating and Managing Issues](https://help.totalctrl.app/en-US/articles/creating-and-managing-issues)

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