# CRM overview

**Category:** [CRM](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/crm-1)
**Updated:** 2026-10-04

The CRM keeps your contacts, companies, and sales pipeline in one place — connected to the rest of TotalCtrl. Won deals can open projects and create invoices, and survey campaigns can target CRM lists.
## What's inside

- **Contacts & companies** — people and the organizations they belong to.
- **Pipelines & deals** — drag deals through stages on a Kanban board.
- **Activities** — calls, emails, meetings, and notes logged against records.

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## Related Articles

- [How people are enrolled](https://help.totalctrl.app/en-US/articles/journeys-enrolment)
- [CRM Templates: tailor your Contact, Company & Task forms](https://help.totalctrl.app/en-US/articles/crm-templates-tailor-your-contact-company-task-forms)
- [Work pipelines and deals](https://help.totalctrl.app/en-US/articles/crm-pipelines-and-deals)
- [Editing the copy and activating a journey](https://help.totalctrl.app/en-US/articles/journeys-activate)
- [Journeys API: integration guide (with code)](https://help.totalctrl.app/en-US/articles/journeys-api-integration)

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