# AI Trend Reports

**Category:** [Support Tickets](https://help.totalctrl.app/hc/totalctrl/totalctrl-help-center/en-US/categories/support)
**Updated:** 2026-08-19

## What are Trend Reports?

Support Trend Reports are AI-generated summaries of your ticket data over the past 7 days — top issues, volume trend, resolution trend, sentiment, and recommendations.

## Accessing reports

Go to **Support → AI Trend Report**. The latest report is shown automatically. Click **Refresh** to force a regeneration.

## Drafting Help Center articles from tickets

Open a resolved ticket and click **Draft Help article**. AI summarises the conversation into a draft article for your Help Center.

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## Related Articles

- [Support Tickets overview](https://help.totalctrl.app/en-US/articles/support-overview-1)
- [Setting Up Your Mailbox](https://help.totalctrl.app/en-US/articles/setting-up-your-mailbox)
- [Support Overview](https://help.totalctrl.app/en-US/articles/support-overview)
- [Follow-up satisfaction surveys (CSAT / NPS)](https://help.totalctrl.app/en-US/articles/support-followup-surveys)
- [Work a ticket](https://help.totalctrl.app/en-US/articles/work-a-ticket)

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